For Cello Strings, the best way to place an order is by
using our secured shopping cart. Business hours are
8AM-5PM Monday-Saturday. If you need assistance we
suggest that you email your requests so that our replies
can show you the strings or links that you need.
My mail: Cello Strings, String Emporium, 5561 W. Megan
Street, Chandler, Arizona, 85226 USA
Payment
All prices quoted are in US dollars. We gladly
accept payment from Visa or Mastercard. You can also pay
(in advance with personal check, money order or cashiers
check.
Return Policy and Damaged Goods
We insure all of our packages. If any package arrives
damaged, save all of the packing materials and
contact us immediately. We will then arrange for the
return of the goods. Any goods found to be defective
within 7 days of receipt can be returned to us, but only
after first contacting us for confirmation. The customer
is soley responsible for insuring a return. String
Emporium, is not responsible for goods being returned
that were either damaged enroute to us, or being lost.
We do not accept returns for any strings once they have
been installed.
Strings broken in or near the peg
box are not accepted for return as this is usually the
cause of the instrument or installation. Strings that
are false in tone soon after installation can be
replaced. Contact us if you have a defective string to
return.
For hard instruments cases, (i.e. violin,
viola, cello cases and bass flight cases) we only accept
returns on these items if the case was damaged in
shipping, or found to be defective (and confirmed by us
first). All returns will be replaced with same model and
colors.
Shipping
We ship most of our domestic orders, US Priority mail.
Violin, viola, cello cases and usually sent UPS or FedEx
Ground.
Privacy Policy
Your privacy is safely guarded. All personal and credit
information given or supplied to us is strictly
confidential and never shared or given to another party.
